How to open a locked/blocked Commfides eID?

The Commfides eID is blocked after 3 unsuccessful log in attempts.
The PIN code for the Commfides eID can be changed by using the PUK code sent to you.

  • Right-click the "Chip" icon on the taskbar and select "Display tokens".
  • Expand "Security devices" by clicking on the arrow to the left of the item you want to expand.
  • Under "Authentication Objects" right-click "Basic PIN" / "Authentication PIN" and select "Unblock".
  • Enter the PUK code sent to you and then choose a new PIN code.
  • You can verify the change by right-clicking on "Basic PIN" / "Authentication PIN" and selecting "Verify PIN".
  • Enter the new PIN code and click "OK".

Opening hours

Monday - Friday 08:00 - 15:30

Green number

800 30 300

This service is free of charge, when calling from landlines in Norway. From outside Norway, use: +47 24 05 56 03

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Live chat (available during opening hours)

This service is delivered by the Agency for Public Management and eGovernment (Difi)