Digital mailbox system – questions and answers

You can choose between two digital mailboxes, Digipost and e-Boks. You choose the digital mailbox you like best.

1. Go to the website www.norge.no.
2. Click on “Choose a digital mailbox”.
3. Read the information and select either e-Boks or Digipost.
4. To create an e-Boks digital mailbox account, you must identify yourself with the electronic ID BankID, BankID on mobile, Buypass ID or Commfides.
5. To create a Digipost mailbox account, you must identify yourself with either BankID, BankID on mobile or Buypass ID.
6. Log in via the ID-port to access the contents of your chosen mailbox.

You can create a digital mailbox from Digipost or e-Boks. If you have a problem setting up your selected mailbox, contact your mailbox provider’s help desk by e-mail or telephone.

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form 

A secure digital mailbox is an online service which allows you to receive and store mail electronically and securely from public authorities.

You open and read your mail from your computer, tablet or smartphone. You need an internet connection.

All you need to do is open a digital mailbox account, with either e-Boks or Digipost, to receive e-mails from public authorities.

Documents you receive in your digital mailbox can be stored there, as an archive.

To access mail from public authorities in your digital mailbox, you must have an electronic ID which you use when you log into your mailbox via the ID-porten. 

For further information about the digital mailbox system, you can call the ID-porten user support team on telephone 800 30 300, or (+47) 57 65 50 60 from outside Norway.

The public has signed agreements with two digital mailbox providers; Digipost and e-Boks. You select the mailbox you prefer.

1. To select a digital mailbox from  Digipost, enter www.norge.no
2. Click «Choose a digital mailbox»
3. Click «Go to Digipost»
4. To create a digital mailbox from  Digipost, you have to identify yourself electronic by using BankID, BankID on mobile or Buypass ID.
5. To read digital letters from public authorities, you have to use ID-porten.

You create the public mailbox at Digipost. If you experience any trouble while creating the mailbox, you can send an e-mail or call   Digipost's user support: kundeservice@digipost.no or tel. 04004 (from abroad +47 21 31 62 60)

The public has signed agreements with two digital mailbox providers; e-Boks and Digipost. You select the mailbox you prefer. 

1. To select a digital mailbox from  e-Boks, enter www.norge.no
2. Click«Choose a digital mailbox»
3. Click «Go to e-Boks»
4. To create a digital mailbox from e-Boks, you have to identify yourself electronic by using BankID, BankID on mobile, Buypass ID or Commfides.
5. To read digital letters from public authorities, you have to use ID-porten.

You create the public mailbox at e-Boks. If you experience any trouble while creating the mailbox, You can use a contact form or call  the e-Boks' user support: tel. 22 89 85 04

The Agency for Public Management and e-Government (Difi), on behalf of Norwegian public authorities, has entered into agreements with two digital mailbox providers, Norway Post (Digipost) and e-Boks AS.

By having two mailbox providers, you, as a user, will get a better deal, as the two mailbox providers work hard to offer you the best product. The two mailboxes are equally secure, and fulfill strict security requirements.

Both mailboxes are approved for handling mail from public authorities. You choose the mailbox you like best, or you think offers the better product. You choose your mailbox in the same way as you would choose an electricity, telephone or bank services provider.

You can only use one mailbox to get mail from public authorities.  

To set up a digital mailbox account, go to www.norge.no and click on “Choose a mailbox”.

To create a digital mailbox account, you must have:

• a Norwegian personal identification number, or a D-number
• an electronic ID, such as BankID, BankID on mobile, Buypass ID or Commfides

Age requirements to obtain an electronic ID:

• You must be 15 years old to order a BankID. Contact your Norwegian bank to find out if you can get a BankID.
• There are no age restrictions for ordering a Buypass ID. However, you must be able to sign for it and show valid ID, when you collect it from your post office.
• You have to be 18 years old to order Commfides e-ID. If you are under 18 years, you will need permission from your guardians to order Commfides e-ID. With such permission, there is no minimum age.

Read more about electronic ID.

No, everyone must have their own digital mailbox. However, you may permit other people to access your mailbox. The person permitted to access your mailbox must have a mailbox with the same mailbox provider as you.

Contact your mailbox provider for help:

• Digipost: e-mail, kundeservice@digipost.no or tel. 04004 (from outside Norway +47 21 31 62 60)
  
  • e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form

No, the digital mailbox for citizens is free of charge to set up and use.

If you upload lots of private documents or pictures, you will have to pay for any storage space that exceeds 1GB.

The ID-porten is a common log-in system used for logging into Norwegian public e-services. You must use the ID-porten to log in and access mail from Norwegian public authorities sent to your digital mailbox.                                  

You must have an electronic ID, such as MinID, BankID on mobile, BankID, Buypass ID or Commfides, to log into an e-service via the ID-porten.

More than 3,5 million citizens use the ID-porten annually.

Read more about the ID-porten.

Posten Norge AS  has developed and owns Digipost. e-Boks A/S is an independent Danish company owned by Nets and Post Danmark. e-Boks A/S owns the Norwegian subsidiary e-Boks AS.

Once you have selected a digital mailbox from Digipost, you can open the mail by entering their homepage.

Log in with ID-porten to read public mail.

• Enter www.digipost.no and click "Log in"
• Click "Login with ID-Porten".
• Select one of the login forms

You will receive a note by e-mail or SMS when you have received mail in your digital mailbox from public services.

If you have selected a mailbox from both Digipost and e-Boks, you have to choose one of them as a public mailbox.
By entering your contact details, you can see which mailbox provider you have selected at any time. 

Once you have selected a digital mailbox from e-Boks, you can open the mail by entering their homepage. 

Log in with ID-porten to read public mail.

• Enter www.e-boks.no and click "Log in via ID-porten".
• Select one of the login forms

You will receive a note by e-mail or SMS when you have received mail in your digital mailbox from public services.

If you have selected a mailbox from both e-Boks and Digipost, you have to choose one of them as a public mailbox.
By entering your contact details, you can see which mailbox provider you have selected at any time.

Yes, you can use "BankID on mobile" to login with the highest level of security (level 4), and it gives you access to all your public mail after login via ID-Porten. 

No, a digital mailbox is more secure than a standard e-mail account. When using a secure digital mailbox, both sender and recipient must identify themselves.

E-mails from public authorities sent to your digital mailbox are encrypted as hidden text.

In order to open and read e-mails in your digital mailbox, you have to identify yourself via the ID-port log-in system.  

Only you, and those to whom you have granted permission, may access mail from public authorities in your secure digital mailbox. 

Yes, even though your digital mailbox is personal to you, you may permit someone you trust to access your mailbox and read your mail. The person permitted to access your mailbox must have the same mailbox provider as you. You can retract your permission to that person if and when you want, so that you regain sole access. You will find more information about how you grant someone permission to access your mailbox on the Digipost or e-Boks websites.

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form

Yes, you are responsible for reading all mail that is sent to you. Contact your mailbox provider’s help desk if you have problems opening an e-mail from a public authority.

Deadlines for replying to an official letter are set from the time a notification is sent to you and you can open the e-mail in your digital mailbox. 

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form 

Extra security is required when you open official mail from a public authority. Logging in via the ID-port involves an identification process, and ensures that you are the person you say you are.

The ID-port has two security levels. The sender of an e-mail decides which security level must be adhered to in order to open an e-mail from them.  

Contact the ID-porten user support team on telephone 800 30 300, if you have further questions about this.

You will be notified by SMS or e-mail when new messages from a public authority are available in your digital mailbox. The notifications will be sent to your e-mail address or mobile phone number registered in the Norwegian Digital Contact Information and Opt-out Register. Such data is registered when you log into public e-services via the ID-port log-in system.   

You can check your registered details in the register by logging in to your userprofile, https://brukerprofil.difi.no/minprofil

If you have any questions, contact the ID user support team on telephone 800 30 300.

Yes, you can change from e-Boks to Digipost, or vice versa, whenever you like. You can do this by logging in to
"Your contact details".

After logging in to "Your contact details", you will see which mailbox you have chosen. Click on the pencil icon on the right to change digital mailbox. (If you have not chosen a digital mailbox before, you can do it from this page).

You can move mail from your old mailbox to your new one. 

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form 

Yes, if you want to go back to receiving letters from public authorities on paper, you can opt out of the digital communication scheme. Go to www.norge.no and follow the instructions on how to opt out, or ring the ID-port user support team on telephone number 800 30 300, or (+47) 57 65 50 60 from outside Norway.

If you choose to close your digital mailbox account, you can save your documents on your personal computer and print out the documents you want to have on paper.

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form

When a public authority sends mail to your digital mailbox, you will receive an SMS or e-mail notification.  

Your mail is stored in your digital mailbox.

You are responsible for reading any mail that is sent to you electronically, in the same way as you are responsible for reading mail sent to you by standard paper mail.

Deadlines for replying to an official letter are set from the time a notification, telling you that a new e-mail from a public authority is available in your digital mailbox.

To ensure that no unauthorized person can read your digital mail from public authorities, it is sent and stored encrypted as hidden text. An encrypted transmission can be compared to a padlock; you need a key to unlock and read the contents of the letter.

When you receive digital mail from public authorities, you have to log in via ID-porten to read your mail. 

Read more about the security in ID-porten.

 

Yes, but you have to specify one of them as your mailbox for receiving mail from public authorities; otherwise public authorities will not know where to send you their mail. You can see what mailbox you have chosen at any time by logging in to 'Dine kontaktopplysninger'.

Contact the ID-porten user support team on telephone 800 30 300 if you have questions about this.

More than 200 government agencies and municipalities are now sending mail digitally to the citizens. Go to the web page About the digital mailbox to find a list of public agencies sending mail digitally. 

You will not receive advertising letters in your digital mailbox. Businesses that you have a customer relationship with, such as bank or insurance company, may send you messages if you have accepted this.

Yes, you can get mail from banks, insurance companies, electricity suppliers, etc. You can find information about this on the mailbox providers’ websites.  

• Digipost
• e-Boks

No, but there should be a link in e-mails you receive from public authorities, via which you can reply to them. 

Yes, you can print e-mails from public authorities, so you can have them on paper. You can save them on your personal computer too.   

Your digital mailbox works as an online archive; documents that you have received electronically will remain in your digital mailbox for as long as you like.

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form

Yes, you can save mail on your personal computer. Your e-mails will also remain in your digital mailbox.

You can upload personal documents to your mailbox and use it as a secure archive.

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form 

No, you can receive and store as much mail from public authorities as you need, for as long as you like.

However, the capacity of your digital mailbox for uploading and storing private documents is limited to 1GB. You can buy more storage space for private documents if you wish. 

You are the only one who can delete mail from public authorities in your digital mailbox.

If you delete an e-mail and regret it, check to see if your mailbox has a folder for deleted items. If so, you can open this folder and retrieve your previously deleted e-mail.

Contact your mailbox provider’s help desk if you need further help. You can also contact the sender of the deleted e-mail and ask them to resend you the e-mail.

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form 

Your mail will be stored in your digital mailbox for as long as you have your digital mailbox account.

If you wish to swap mailbox provider, you can move mail from your old mailbox to your new mailbox. 

Contact your mailbox provider for help:                                                                                                       

• Digipost: e-mail, kundeservice@digipost.no or telephone 04004 (from outside Norway +47 21 31 62 60)
• e-Boks: tel. (+47) 22 89 85 04 or via the e-Boks contact form 

e-Boks: At deaths, e-Boks has the right to delete the user's e-Box after 15 months. Relatives authorized to administer the estate should contact e-Box to access the mailbox of the deceased.
 

Digipost: At deaths, the Digipost-user account will be deleted within three months after Digipost has received written notification of the death by the death certificate. Relatives have to contact Digipost to access the Digipost account of the deceased.