Updating your contact information
To communicate with you online, the government must have access to your correct mobile phone number and e-mail address. This information is now being collected in a national contact register for central and local government. This register is used when you log in with ID-Porten to various public services, such as filling in your tax return in Altinn, or when public authorities needs to notify you about decisions and other important information digitally.
To update your contact information, you only have to update one database/register. In this way you avoid having to provide your e-mail address and mobile phone number to each government entity. It will take some time for all the government entities and all the local authorities to start using the common contact register.
About contact information
Your mobile number and your e-mail are your electronic notification addresses. When central or local government send you a decision or other letters containing important information, you will receive notification to the mobile number or to the e-mail you have registered in the contact register. It is just as important that the correct notification addresses are registered in the contact register as that the correct address of residence is registered in the National Population Register.
Your notification addresses may also be used by central and local government to send reminders, information, etc. For example, there may be reminders by SMS or e-mail of doctor's appointments, notification of the water supply being shut off or a message about when snow will be cleared in the street where you live so that you have the chance to move your car.
By using your digital contact information, public authorities can also send you reminders and civic information. For example, you can get SMS or e-mail reminders telling you about your doctor appointments, changes to your water supply, or when your municipality plans to clear snow from your street, so you can move your car in time.
There is currently no solution for authorization in ID-porten. When you as a guardian want to open your client's MinID user, you have to send the statement of guardianship to our postal adress:
Direktoratet for forvaltning og IKT
6863 Leikanger, Norway
When we receive the statement of guardianship, new PIN-codes will be ordered, and you have to register again with contact information in cooperation with the client. (Phone number and e-mail address).
If you need help, or more information about the Contact-and reservation register, Please contact ID-Porten help desk at Green number: 800 30 300/+47 24 05 56 03
Citizens' mobile numbers and e-mail addresses are collected in a national contact register. The advantage of a common contact register is that you as a citizen do not need to give this information to all the different government entities you are in contact with. You only need to register the mobile number and e-mail in one register/database. You can decide if you want to register either e-mail, mobile number, or both. It is only central and local government that can use this contact register.
It will take some time for all the government entities and all the local authorities to use the national contact register. Its use will be mandatory from 1 January 2016. Until then you may be asked to register or update your mobile number and e-mail in several places.
- If you do not want to receive letters from central and local government online, you can find more information on opting out here.
- Have you never logged in to online public services? Further information is available here.