Am I still responsible for mail from public authorities if I am unable to open it?
Yes, you are responsible for reading all mail that is sent to you. Contact your mailbox provider’s help desk if you have problems opening an e-mail from a public authority.
Deadlines for replying to an official letter are set from the time a notification is sent to you and you can open the e-mail in your digital mailbox.
Contact your mailbox provider for help: