BankID

To order BankID you must contact your bank.

To log in with BankID you need:

• National identity number
• Security token from your bank
• Password

Go to the service you want to log in to (eks: www.nav.no, www.altinn.no, www.skatteetaten.no)

• Select BankID.
• Enter the national identity number, 11 figures.
• Enter the code from the security token.
• Enter the password and log in.

BankID provides access to public services at a high level of security (level 4).

Note that BankID must be activated in the online bank!

BankID is supplied with different types of single-use code devices; electronic code calculator etc.

If the solution you use is authorised as BankID by your bank, this can be used to log in through ID-porten.

You can also use BankID on mobile in ID-porten. Read more.

You can log in with BankID by using BankID on mobile as a code chip. Most banks offers this as an option to their customers. 

How to log in by using BankID on mobile as a code chip:

1. Select BankID with codes from your bank.
2. Enter your personal identification number.
3. Select BankID on mobile by clicking on the "Choose other BankID"-link, or by clicking the blue arrow to the left in the BankID window. Then click on the right arrow to proceed and receive reference code on your mobile. Check that the reference words match, and enter the ID-pin on your mobile as usual.
4. Enter your BankID password. (If you have forgotten your password, please contact your bank for assistance).
5. The log in is complete.

BankID 2.0 is not supported in Internet Explorer version 8 or lower.

To log in with BankID in these browsers, you need to have Java installed on your computer.

Java can be downloaded from http://java.com/en/download/windows_manual.jsp?locale=en

 

There are different types of code generators for BankID. If you are experiencing problems with your code generator or have questions about this, you must contact your bank.

If you have forgotten the password for BankID, you must contact your bank.

The bank will send you a new password by e-mail and notify you on your mobile phone that the new password has been sent.

 

Select BankID as your login.

• Click meny, top right corner.
• Click "Change password"
• Log in as normal.

After logging in, you may change your password

If you want to edit the contact information in your user profile, you must contact your bank.

If you want to block the use of your BankID, you must contact your bank.

It is possible that you will get an error message that says “Ukjent tjenesteeier” (unknown service owner) when you select electronic ID. If this error message occurs, it means that the system is missing information regarding the service you want to access. You will also get the error message “systemfeil” (system error) at the end of the log in procedure.

There are three possible scenarios that can cause this error.

1. You have used a bookmark or favorite to find the log in page
2. Your browser does not accept cookies
3. There may be outdated cookies and website data in your browser that causes problems with the log in procedure. 

• ​How to delete cookies in Windows
• How to delete cookies in OS X
• How to delete cookies in iOS

Some browser versions and operative systems will deliver the error   BID-2031 with the BankID login.

If you experience this error, you have to update your browser or operative system.  

The following browsers will deliver the error:

• Chrome version 24 and above
• Firefox version 28 and above
• Safari in ​iOS 7.0.x

The following  operative system will deliver the error:

• iOS 2-6

The units which are using safety zones in Internet Explorer, will also deliver the error  (BID-2031).

http://eid.difi.no/en/businesses-are-using-safety-zones-internet-explorer

You can test your browser here: https://www.bankid.no/privat/los-mitt-bankid-problem/

Businesses that are using safety zones for Internet Explorer and are adding the URL to BankID merchants in Trusted sites or Intranet zone, should take notice of the following:

To ensure that the employees are able to use Internet Explorer 9 and above,  the systems administrator of the company has to add this link https://csfe.bankid.no in Trusted sites for Internet Explorer.

This is to prevent problems in the log in procedure both in online banks and other services using BankID.  BankID 2.0 will then function regardless of whether the BankID merchants URL is added in Internet, Intranet or Trusted sites.

This problem is related to the special CORS-handling of Internet Explorer, unfortunately it cannot be solved programmatic in BankID.

Instructions to system administrator (PDF)

 

The error message "Incorrect data entered" may appear when you enter the single-use code from the code generator when logging in.

This error message means that your BankID is not activated for all services, but only applies when logging in to your online bank.

You may activate BankID for all services by logging in to your online bank, selecting BankID in the menu and then ordering or activating BankID.

If you need help to set up BankID please contact your bank.

If you are experiencing problems when logging in with BankID you can contact your bank.